Hangzhou E M Grand Hotel is close to Zhejiang Museum of Natural History, Hangzhou Opera, and Wulin Square. Also nearby are Westlake Culture Plaza and Baochu Pagoda.

The hotel has a spa tub, a sauna, and a fitness facility. Wireless Internet access is complimentary in public areas. There is a business center on site. Dining options at the hotel include 2 restaurants along with a coffee shop/café. Additional amenities include multilingual staff, room service (during limited hours), and a hair salon. This is a smoke-free property.

The 180 guestrooms at Hangzhou E M Grand Hotel include computers and mini-bars. Complimentary wired high-speed Internet access is provided. Televisions are equipped with pay movies. All accommodations provide desks, complimentary newspapers, and phones.