Sofitel Hangzhou Westlake is close to Xihu Tiandi, West Lake, and China Academy of Art. Also nearby are Westlake Intime Shopping Mall and Orioles Singing in the Willows.

Sofitel Hangzhou Westlake has a full-service spa, an indoor pool, and a health club. Complimentary wireless Internet access is available in public areas. Business amenities include a business center, limo/town car service, and audiovisual equipment. Dining options at the hotel include 4 restaurants along with a coffee shop/café and a bar/lounge. The staff can provide event catering, tour assistance, and currency exchange. Additional amenities include gift shops/newsstands, barbecue grills, and laundry facilities. Onsite parking is offered for a surcharge.

The 200 air-conditioned guestrooms at Sofitel Hangzhou Westlake include CD players and mini bars. Guests can use the in-room complimentary wired high-speed Internet access. Rooms are equipped with LCD TVs with satellite channels. All accommodations provide desks and safes; free local calls are offered (restrictions may apply). Bathrooms offer bathrobes, makeup/shaving mirrors, hair dryers, and slippers. Additional amenities include complimentary newspapers and complimentary bottled water. In addition, amenities available on request include extra towels/bedding and wake-up calls. Turndown service is offered nightly and housekeeping is available daily.