Sheraton Hangzhou Wetland Park Resort is on the waterfront and close to Cai Shenmiao, Xixi Wetland Park, and Zhejiang University. Also nearby are Lingyin Temple and Yellow Dragon Sports Center.

The hotel has an indoor pool and a health club. Complimentary wireless and wired high-speed Internet access is available in public areas and an Internet point is located on site. Business amenities at this 5-star property include a business center and audiovisual equipment. The resort offers 3 restaurants along with a coffee shop/café and a bar/lounge. The staff can provide tour/ticket assistance, wedding services, and event catering. Additional amenities include gift shops/newsstands, a garden, and coffee/tea in the lobby. For a surcharge, guests have access to a roundtrip airport shuttle (available on request). Guest parking is complimentary, and available on a limited first-come, first-served basis. Nearby parking is also available.

Rooms feature balconies with garden views. The 380 air-conditioned guestrooms at Sheraton Hangzhou Wetland Park Resort include iPod docking stations and CD players. Complimentary wireless and wired high-speed Internet access is provided. Rooms are equipped with LCD TVs with satellite channels. All accommodations provide desks, ergonomic chairs, and direct-dial phones. Bathrooms offer separate bathtubs and showers with deep soaking bathtubs, handheld showerheads, and rainfall showerheads. Bathrooms also include bidets, makeup/shaving mirrors, and hair dryers. Some guestrooms have partially open bathrooms. In-room mini bars, coffee/tea makers, and complimentary bottled water are provided. Additional amenities include safes and slippers. In addition, amenities available on request include bathrobes and wake-up calls. Turndown service is available nightly.